Erin’s post reminded me that I wanted to post about the three real-life examples of documentation that I showed you in class yesterday:
1. A short handout that’s available at the Reference Desk in the library that explains how to use the catalog to find textbooks on reserve in the library. We don’t have an online version of this handout so I can’t link to it here (but perhaps we should create a PDF and upload it to the library website).
2. A video tutorial that the librarians at City Tech created to demonstrate how to find journals by title using the tools on the library website. Often documentation like a manual, instructions, and guidelines is in text form (either in print or online), but sometimes documentation can be effectively presented using video and/or audio. This video is on the library website — you can watch it here.
3. The guidelines that my colleagues and I created to explain how to use Google Calendar to organize the library schedule, from Reference Desk shifts to library classes to meetings. I can’t link to this one either because it’s on our intranet: a private internal website just for library faculty and staff. Many organizations use intranets to store and maintain documentation of processes and practices of the organization, and you might need to use an intranet in your careers.
See you tomorrow,